Privacy Policy

Information We Collect

When you use our services, we may collect:

• Personal details: name, email address, phone number (optional)
• Birth information: date of birth, time of birth, place of birth, gender (optional where applicable)
• Consultation or service details: questions submitted, life area of interest, availability, and other information you provide for your reading
• Payment-related details: payment status, payment ID, order ID, and limited transaction details required to confirm your purchase

Payment information is processed entirely by Razorpay. We do not store your full card details, UPI PINs, bank account credentials, or other sensitive payment credentials on our servers.

How We Use Your Information

Your information is used solely for purposes such as:

• Calculating your Vedic birth chart
• Preparing and delivering your consultation or report
• Sending your free snapshot or other requested services
• Confirming bookings and sharing session links
• Responding to your questions or support requests
• Maintaining booking records and service history
• Improving website performance, security, and reliability

Your email may be used for:

• Service-related communication, including confirmations, updates, reminders, and delivery of reports
• Optional updates about new services or offerings, where you have chosen to receive them

We never use your data for:

• Selling to third parties
• Advertising or marketing partnerships
• Any purpose unrelated to chart calculation, service delivery, support, security, or lawful business operations

Consent

By submitting your details through our website, you consent to the collection and use of your information for chart calculation, service delivery, booking communication, customer support, and related operational purposes described in this policy.

Payment Processing

All payments are processed by Razorpay. We receive payment confirmation and limited transaction details necessary to verify your order, but we never have access to your full card details, UPI PINs, or banking credentials. Razorpay’s own privacy policy and terms apply to all payment transactions made through their platform.

Data Storage and Security

Your data is stored using reasonable technical and organizational safeguards. Access is restricted to the founder (Pranjal Kaushik) and trusted service providers strictly where necessary to operate the website, process payments, send emails, host data, or deliver services.

Data Retention

We retain your birth details, booking records, consultation information, and related service data for as long as reasonably necessary to:

• Deliver your reading or consultation
• Maintain service history and booking records
• Respond to support requests
• Comply with legal, tax, accounting, or operational requirements

You may request deletion of your personal data at any time, subject to any legal or operational obligations that require limited retention.

Your Rights

You may:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for optional email communications

To exercise any of these rights, email contact@karmiqastro.com.

Children’s Information

If you submit information relating to a child, you confirm that you are the parent, legal guardian, or otherwise authorized to provide that information.

Third-Party Services

We may use trusted third-party services for payment processing, website hosting, database storage, email delivery, and operational support. These providers receive only the limited information necessary to perform their role.

Contact

For privacy-related questions, requests, or complaints, contact:

Pranjal Kaushik
Email: contact@karmiqastro.com

Website: karmiqastro.com